We're committed to protecting your safety by installing your windshield the
right way - without cutting corners. Every Harmon AutoGlass Service Center
follows identical quality standards and procedures. From our tools to our
techniques, we've adopted best glass practices and safety initiatives, so you
can be confident that your windshield will be installed properly, no matter
which Harmon AutoGlass location you take it to.
SmarTech™ Engineered Installation System
SmarTech™ is the system that delivers our best glass practices, safety
initiatives and all other technical issues. It offers graphics, drawings
and illustrations to guide the specialist through even the most complex auto
glass installation.
SmarTech™ is a product of Harmon's longstanding commitment to safety,
knowledge, experience, and leadership. SmarTech™ enables us to continue
distinguishing ourselves in the industry by sharing our collective wealth of
knowledge and applying it to serve our customer's needs.
Service Center Cleanliness
Harmon AutoGlass demands orderly, standardized, clean and sustained service
center environments. This is as much for our customer as it is for us.
Equipment
We use only the safest, most efficient tools and equipment. Some of our tools,
such as the Expander™,
were designed and patented by our installation specialists.
The AutoSet™ mobile
installation arm was designed by Harmon AutoGlass specialists to satisfy an
important installation concern - one-man installations of large windshields
while in the field. The AutoSet raises, lowers and swings about the radius of
the truck to allow a single installation specialist to install large
windshields with complete confidence.
Environmentally Controlled Atmosphere
Our specialists treat your vehicle's
pinchweld, prepared urethane
bed and the glass itself with a surgical discipline. Because skin
can leave oils that can compromise a windshield installation, our specialists
wear Nitrile gloves while
handling the glass or touching the prepared urethane bed.
The process of bonding glass (an inert, non-porous substrate) to the vehicle's
body requires a sophisticated chemical protocol. Preps, primers and catalysts
all act together quickly to create bonds with remarkable strengths and unique
properties. We thoroughly clean the new windshield and treat the
perimeter with a two-component solution that prepares the glass for a
tenacious bond.
In short, every step of the process from
cutout to the setting of the glass is controlled for contamination that
could interfere with adhesion
and ultimate strength - and the personal safety of our customers and their
passengers.
Six Sigma Philosophy
To ensure quality standards throughout the company, Harmon AutoGlass has
adopted the Six Sigma quality
initiatives. The Six Sigma methodology aims to reduce defects in our processes
by promoting discipline and positive attitudes among every employee in our
company. It's a philosophy of excellence that greatly improves our ability to
meet and exceed your expectations.
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