Adhesion: The physical joining of two materials,
especially of dissimilar substances like glass and metal.
Adhesive: A substance that provides or promotes
adhesion.
AutoSet™: A Harmon-patented invention mounted
to the van that helps the installation specialist guide the new windshield into
place during a mobile installation.
Cutout: The process of precisely cutting out and
removing a damaged windshield.
DOT: U.S.
Department of Transportation, the federal agency that oversees the
National Highway Traffic Safety Administration and other
transportation-related government organizations.
Expander™: A Harmon-patented tool that safely
controls the release of the windshield from the pinchweld during the cutout
process.
FMVSS: Federal Motor Vehicle Safety Standards, set by
the National Highway Traffic Safety Administration, which detail the safety
criteria manufacturers must meet in order to conform to regulations. The
complete, current regulations may be found here:
Federal Motor Vehicle Safety Standards.
HPR: High Penetration Resistance. HPR windshields are
strengthened by using layers of laminated glass and are designed to reduce
injuries in the event of accidents.
OEM: Original equipment manufacturer. Original and new
parts - including windshields and side glass - purchased directly from the
manufacturer for aftermarket use (versus new construction within the factory).
NGA: National
Glass Association, the largest trade association specifically for the
North American glass industry. NGA represents the architectural, automotive and
specialty glass segments of the industry. Its mission is to provide information
and education and to promote quality workmanship, ethics and safety in the
glass industry.
NGA-Certified: Installation specialists who
have met the certification requirements of the National Glass Association. The
two levels of certification are:
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Auto Glass Technician (AGT)
Minimum of six months work experience in the auto glass industry serving in the
position of auto glass installer.
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Master Auto Glass Technician (MAGT)
Minimum of five years work experience in the auto glass industry serving in the
position of auto glass installer and prior achievement of Senior Auto Glass
Technician Level certification.
Nitrile Gloves: Surgical-grade, latex-free
synthetic rubber gloves used to prevent oils and dirt from the hands
contaminating glass surfaces. Nitrile gloves protect hands from harmful primer,
prep and adhesive chemicals.
Perimeter: The outside edge of the windshield
where the urethane is applied.
Pinchweld: The one-inch ledge surrounding the
opening of the vehicle that supports the windshield. On that pinchweld the
urethane adhesive attaches to the glass.
Primers: A chemical undercoat applied to the
pinchweld to prepare the surface for optimum urethane adhesion.
Resin: A Harmon AutoGlass proprietary clear liquid
substance used to seal crack and breaks in a windshield, thus preventing them
from spreading.
Repair OneSM: A
proprietary system developed by Harmon AutoGlass to repair breaks before they
spread. With the exclusive Repair OneSM process:
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Moisture and contamination is drawn out of the break with our unique
ultra-vacuum system
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The void created by the near-perfect vacuum is filled with proprietary clear
liquid resin
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The resin is cured with ultra-violet light
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The permanent high-bonding strength of the resin seals cracks and breaks and
prevents them from spreading.
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Six Sigma: An elite and regimented quality
initiative.
SmarTech™: Harmon AutoGlass's philosophy that
manages the environment of the removal and replacement process so that it as
closely as possible replicates the original factory seal.
SmarTech™ includes:
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Best practices
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Technical information with pictures and step by step instructions
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Safety standards
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Valuable "shared-learning" from the men and women of Harmon AutoGlass who repair
and replace auto glass every day
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Training and certification
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Identification and communication of valuable information and data from the
manufacturer.
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Structural Integrity: Your vehicle's
ability to retain roof strength and structure during a rollover accident.
Urethane: A colorless or white crystalline
compound, CO(NH2)OC2H5 - highly technical
chemicals used to bond windshield to metal.
Urethane Bed: The area along the pinchweld
where the bead of urethane is applied.
VIN: Vehicle Identification Number. This is a 17-digit
combination of letters and numbers that's unique to your vehicle. Your VIN is
embossed onto a small plate attached to the dashboard at the bottom left side
of your windshield.
Windshield Repair: See Repair OneSM.
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